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Return Policy

  • All returns or exchanges must be made within 60 days of your dated sales receipt.
  • Your original packing slip and/or receipt must be included with any return.
  • Items must be returned in new condition with tags. We will not accept returns of used, soiled, or worn merchandise.
  • Defective videotapes, CDs, and cassette tapes will be exchanged only for the identical item.
  • Shipping fees will not be refunded.
  • The customer is responsible for the postage to return a package unless the item was damaged in the original shipment. 
  • Returns will not be offered on: Wigs, Hats, Caps, or Eyeglasses. 
  • Once we process the return, you will be notified via E-mail and will see the credit on your account within 5-10 business days.

Please send all returns and defective items to:

Lucille Ball Desi Arnaz Museum
Attn: Mail Order
2 W 3rd St
Jamestown, NY 14701